A look at the Kenmore PRO line


Kenmore wall ovenWhen Sears approached Well Fed about reviewing their (relatively) new Kenmore PRO line of appliances, my first reaction was “Have they gone mad?” There is simply no way we could review something that we cannot test out. And granted, these are some pricey items, but if you want your product reviewed, just send it along. Since that didn’t happen, this is NOT a review. Instead, I am going to tell you a bit about the appliances and how they compare to other high-end appliances.

First off, new is a word I use very loosely. The Kenmore PRO line was announced in April 2006 and debuted in September of that year. Comments on Sears’ website all seem pretty positive about the appliances. But, since they are Sears’ own brand and the comments are on their website, that is something that should always be taken with a grain of salt.

Ranges
The Kenmore PRO ranges look like their high-end (think Viking and Wolf) counterparts. The burners all have different BTUs, specially designed to handle everything from delicate, low temperature dishes to fast cooking items. It also includes a built-in griddle. Price-wise, a Viking 36″ Range Top runs about $3,000-$4,000. The Kenmore PRO is $1099.

Refrigerators/Freezers
There are a few models of refrigerators and freezers available from the Kenmore PRO line, including a full-size professional refrigerator and freezer (separates) that can be housed side by side. Unfortunately, unlike top makers like Subzero, there no version that can be concealed by cabinet faces.

Dishwashers
For me, this was the disappointing category. I have a Kenmore dishwasher that I purchased two years ago - it’s not a PRO or even the Elite line. Just a basic dishwasher that fit my minimum requirements. Unfortunately, the thing is wrought with problems (cycles can run as much as 5-6 hours at a time). So, I decided last weekend to kill two birds with one stone and head over to Sears to find a new dishwasher and check out the (very expensive) Kenmore PRO line one. Knowing that I wouldn’t be able to afford the PRO line, I checked out the other models (I wanted something that will last, but no more than $750). Ultimately we chose a Bosch that my parents bought last year and rave about. It has a steel tub, is energy efficient, etc. It meets my needs and was about $630 after the percentage off sale they were running. On our way out of the store, I detoured by the Kenmore PRO line and checked out the dishwasher. It was strikingly similar to the Bosch, but twice as much money. Go figure. And the styling? Eh. Coincidentally, the Bosch uses an estimated 353 kWh per year and the Kenmore uses 362 kWh. For $1,399, I would expect the Kenmore Pro to be more efficient, not less.

Ovens
Ahhh, something I loved. When I checked the ovens out in the store, I was impressed with the number of racks each oven had. That would be awesome for baking large quantities of cookies and whatnot at holiday time. And they were nicely styled. The downside? That style is going to cost you $1,999 for a single (though it’s on sale for $100 less right now) and $2,999 for a double. Steep.

The verdict?

These appliances appear to be just what Kenmore/Sears billed them as: professional, sleek styling without the price tag. But you are still paying a large sum to have the look. I wish we knew how they performed as that would really make or break this discussion. Judging by looks alone . . . well, that’s just not how I shop.

Photo courtesy of Sears.com



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we purchased a complete sears kitchen including pro wall ovens and 36 inch surface gas cook top. the wall ovens lack the ability to preset ovens to come on at a preset time they also do not vent correctly and leave water on the floor and in the back right hand side of the oven after two trips by sears repair they feel it is a design problem and have to answers on how to correct. the cook top has a left hand burner the high heat burner that blows itself out and will only start with a match sears repair said the pro series is so new they have not been schooled in how to fix them but have ordered a new unit for us however they have to have the old one taken out by our gas man before we can have the new one thus generating two service calls from our gas company that we have to pay for all this since may we certainly have been disapointed with the product plus the knowledge of sears tec.

I bought a kenmore/sears pro series double wall oven 12 months ago and every time i use both ovens at the same time the safety lock {usually used when cleaning the oven] automatically locks the ovens. When this happens there is no indicator light to show that the oven has locked. The repair man from sears says this is impossible and that no one else has ever had this problem. He says that since he can’t reproduce the trouble he can’t do anything about it. Just today I was cooking in both ovens and I had the oven light on in the top oven. When I was finished with the top oven I turned it off. I noticed a few minutes later that I had left the light on in the top oven so I pressed the light button to off. A few seconds later the top oven locked by itself and the locked light never appeared to indicate that it was locked. Is anyone else having problems like this? Sears just says that this can’t happen. The oven costs a lot of money and I don’t know what to do

We purchased the complete Kenmore Pro line. The gas cooktop is a great item for the price but we seem to have some adjustment problems with the flame on the high BTU burner. Turning it to medium almost turns it off.
Our biggest headache has been the separate refrigerator and freezer. Before the warranty ran out the temperature gauge on the refrigerator stopped working. Repair team installed a new one, which stopped working after about a month. Repair team then determined that the wiring was being pinched by the door hinge and ordered a new door (!!!) They determined that it was a design flaw and suggested I buy a maintenance agreement for both the refrigerator and freezer. And guess what? Now that my warranty has expired, the freezer gauge is now not working either. I refuse to pay for the cost of a new door. Do not buy these items until Sears has addressed the design flaw.
As for the rest of the kitchen. I think price-wise, what you get is good. The high BTU gas cooktop, the double convection, the ultra quiet dishwasher–all at a fraction of the price of Sub-Zero, Wolf, Miele, etc. After all, a refrigerator is a refrigerator–it just needs to keep your food cold. I think that with the line being so new it has the usual design issues cropping up.

We have the Kenmore Pro Side by Side Model 5533 and the fridge temp has dropped from 37 to 50 and the freezer from 0 to 37. We have only had it for a little over a year (and the warranty has expired), and we purchased this new for our first home. We’re very disappointed. Does anyone have any advice on what is going on? We’ve tried vacuuming under and behind the unit. We’ve also tried resetting the unit by unplugging it and also by resetting the temp buttons.

We purchased the Kenmore Pro fridge -freezer, with the highly over priced trim kits, and the dishwasher. The refridgerator has been a constant problem since the unit went into service. Since one of your readers has the similar problem, they may want to look into the defrost thermostat. Our refridgerator started out OK, but could not hold the factory #4 setting with out the milk going bad. We went to the cooler #5 setting and with in months we were at the max cool #7. Three repairmen later, 4 missed appointments (we were stood up), and getting absolutely no where with the customer service center, we now have parts on order (late and back ordered). Basically the fridge will fill up with ice, and will be cool, but it is fighting itself as it is a large gradually growing block of ice that is doing the real cooling. Once the ice melts (and destroys your hard wood floor) and the pan underneath the fridge is still dry, then you will know you have the same problem. The Sears repairman missed the problem on two occassions, the private repairmant was able to find the problem (basically he followed the trail of water). My major problem is not so much with the Refrigerator, as it is with the absolutely terrible customer service which now seems to be plaguing Sears (see letters to the new president) they are the same issue that I am having with the Sears (what appears to be a contractor for customer service center). I will get the fridge fixed, and I will never buy anything ever again at Sears as my experience with them has been a constant dreaful experience at every contact (including the several duplicate for letters from the customer service representative) claiming me to be their valued customer. What a crock.

I purchased the Sears Kenmore Pro double ovens. What a mistake!! They have a serious design flaw when trying to use the self-clean. The heat melts down the control panels. Sears hierarch has also been impossible to work with. I had over 30 service calls on three sets of ovens…..yes, they kept on replacing the ovens, and the ovens STILL did NOT work!!! They would promise to give me my money back only to change their mind the next day and tell me I had to reinstall another set of ovens. One time the delivery personnel crashed right through my class cabinets. They never helped to clean up, never apologized, and argued with me about reimbursing me the damages.
Sears has lost me as a customer. They did not do the proper research and development on these products. They may look great, but they don’t perform!!! Don’t buy them;; you’ll be sorry.